What it does

Fireflies is the team player's meeting assistant: joins your calls, transcribes everything, generates AI summaries, and — the real reason teams pick it — pipes it all into your CRM, Slack, and task tools. Conversation intelligence, team analytics, searchable meeting library. It's less "notes for me" and more "institutional memory for us."

Pricing that matters

Free offers unlimited transcription and unlimited AI summaries — the headline is real. The caps are storage (400 minutes of recordings per team, which fills in about a week of real use) and AI credits (a one-time pool for AskFred and AI apps that doesn't auto-replenish). Pro is $10 a seat a month annual ($18 monthly) with 8,000 minutes of storage per seat. The hidden bill: heavy AskFred users can push well past sticker price on credit overages. As of Oct 2026.

Best for

Sales teams and meeting-heavy orgs that want every call transcribed, summarized, and synced to the CRM. If meetings are your company's memory, this is the filing cabinet.

The honest take

The integrations and team features are the best in the category. The catch is the credit system — "unlimited transcription" is true, "unlimited AI" is not, and the one-time credit pools can quietly nudge your bill upward. Admins: find the auto-upgrade toggle before your heaviest user finds it for you.

Alternatives

Fathom: pick this instead if you want the simplest free experience for personal use. tl;dv: pick this instead if clip-sharing and unlimited free recording matter more than CRM depth.